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AEO’s policy for hearings is based on 42 U.S. Code § 8624(b)(13) , also known as LIHEAP Assurance 13, which requires that Grantees (AEO) “provide an opportunity for a fair administrative hearing to individuals whose claims for assistance… are denied or are not acted upon with reasonable promptness.” Based on Assurance 13, AEO acknowledges that the following are reasons that applicants can file an appeal:

  • The household is determined ineligible for services;
  • The benefit amount is less than anticipated; or
  • The benefit is delayed because the Subgrantee did not process the application in a timely manner as required by this policy manual.

Please contact your local Community Action Agency (NADC) to request an appeals form.